Shipping & Returns
Shipping Policy
All orders are processed within 2–4 business days. Once shipped, you will receive a confirmation email with tracking information.
Kujitiwala currently ships within the U.S. only. Please allow 3–7 business days for delivery after your order has been fulfilled, depending on your location.
Due to the nature of our raw and imported products, processing times may vary slightly during high-volume periods or customs delays — but we’re committed to getting your healing essentials to you as quickly and carefully as possible.
If you have any questions about your order status, feel free to reach out to us at kujitiwalaholisticherbs@gmail.com
Return & Exchange Policy
Due to the nature of our products and our commitment to purity and safety, all sales are final. We do not accept returns or exchanges on herbs, oils, or consumable items.
However, if your order arrives damaged, incorrect, or incomplete, please contact us within 3 business days of delivery at kujitiwalaholisticherbs@gmail.com, and we’ll do our best to make it right.
Please include your order number and a photo of the issue so we can assess and resolve it quickly. Your satisfaction and trust are deeply valued — we appreciate your understanding and support of our small business.