Store Policy
Customer Care
At Kujitiwala Holistic Herbs, we are committed to providing you with quality products, respectful service, and a healing-centered experience every step of the way.
If you have questions about a product, your order, or anything related to our offerings, we’re here to help. Please allow 24–48 hours for a response to all inquiries made via email or contact form.
In-Store Pickup Policy
Customers may choose local pickup at checkout. Orders marked for pickup will be available during business hours:
🕒 Tuesday – Saturday | 10:00 AM – 5:00 PM
📍 3023 Hunsinger Lane, Louisville, KY 40220
Please wait for a “Ready for Pickup” email before arriving. Bring your order confirmation and a valid ID for verification.
Orders must be picked up within 5 days of notification. If you need to reschedule or extend your pickup window, just reach out — we’re happy to work with you.
Privacy & Safety
At Kujitiwala Holistic Herbs, your privacy and safety are our top priority. We are committed to protecting your personal information and ensuring a secure shopping experience.
Privacy
We collect only the information necessary to fulfill your orders and provide you with excellent customer service. This may include your name, contact information, shipping address, and payment details.
We will never sell, share, or trade your personal data with third parties. Your information is used solely for processing transactions, communication, and improving your experience with us.
All payments are processed through secure, encrypted gateways to protect your sensitive information.
Safety
We take great care in sourcing, handling, and packaging all of our natural products. Our raw and imported items are handled in clean environments with respect for both health and tradition.
Always consult with a healthcare professional before using herbal products, especially if pregnant, nursing, or managing a medical condition. Kujitiwala Holistic Herbs is not responsible for individual reactions to herbs or remedies.
By using our site, you agree to this policy and understand the importance of personal responsibility when using natural healing products.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments